Returns and refunds are subject to the return and refund policy of the partner store. Please contact the retailer directly to process a return or to request a refund. You can read more about our refund policy in our Terms & Conditions.
If you return your entire purchase or receive a full refund, your PayBright Payment Plan will be canceled, so you won't need to make any future payments. Refunds or cancellations issued by a retailer may take up to 28 days to reflect on your PayBright account. Once the refund is reflected on your PayBright account, any payments that you've previously made toward the Payment Plan will be refunded to you by PayBright the following business day on your original method of payment (including any applicable interest/processing fees). Depending on your payment processor, this may take an additional 5-10 business days to appear on your statement.
If you return only part of your purchase, the refunded portion will be reflected on the remaining balance of your PayBright Payment Plan. It's important to note that your regular monthly or bi-weekly payments will remain the same but you might see a smaller final payment, a shorter term, or both.
In the event of any refund, we'll send you an email confirming the transaction and the amount you still owe, if any.
Depending on the retailer's policy, some in-store refunds are issued back in the form of store credit or a gift card. In the event that your refund is credited to any payment method that is not your PayBright account, you will be required to maintain your PayBright biweekly payments until the amount is paid off.
For more details on a specific retailer's Return Policy, please visit their website or contact them directly.