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  2. Payments & Billing

Payments & Billing

Account Balance

  • How can I check my account balance?
  • How many payments do I have left?
  • Can I prepay my balance?
  • Is there a penalty for early repayment?

Payment Due Dates

  • When are my payments due?
  • Can I change my payment due dates?
  • Can I combine my payments?
  • Why hasn't my payment been debited yet?
  • How long do I have to pay off my loan?

Make a Payment

  • Can I make an extra payment?
  • How can I update my payment method?
  • Automatic payment withdrawals
  • What methods of payment does PayBright accept?

Missed/Late Payments

  • What if I can't make my payment on time?
  • Why did my pre-authorized payment fail?
  • Will I be charged any fees for missing a payment?
  • I missed a payment, when will it be re-debited?

Financial Hardship

  • Customer filed Bankruptcy / Consumer Proposal (Trustee)
  • I am going though credit counselling, what should I do?
  • What should I do if I have filed for bankruptcy / Consumer proposal?
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