Payments & Billing

Account Balance

• How can I check my account balance?
• How many payments do I have left?
• Can I prepay my balance?
• Is there a penalty for early repayment?

Payment Due Dates

• When are my payments due?
• Can I change my payment due dates?
• Can I combine my payments?
• Why hasn't my payment been debited yet?
• How long do I have to pay off my loan?

Make a Payment

• Can I make an extra payment or payoff my balance early?
• Why can't I use my Capital One credit card?
• Automatic payment withdrawals
• What methods of payment does PayBright accept?

Missed/Late Payments

• What if I can't make my payment on time?
• Why did my pre-authorized payment fail?
• Will I be charged any fees for missing a payment?
• I missed a payment, when will it be re-debited?

Financial Hardship

• Customer filed Bankruptcy / Consumer Proposal (Trustee)
• I am going through credit counselling, what should I do?
• What should I do if I have filed for bankruptcy / Consumer proposal?